Process Approach to Systemic Management of Employee Ideas

Abstract

This work aims to demonstrate a process approach to the systemic management of employee ideas. The essence of the proposed method is demonstrating the employ-ee suggestion system as a process with explicitly defined input, outputs and require-ments. The author formulated requirements based on literature research of the suc-cess determinants of the management of employee ideas. Success was defined as achieving the goals that were described as starting points in the idea management process. As one of the main determinants of success is employee involvement, moti-vating and demotivating factors of commitment are discussed as requirements based on this determinant. The added value of the work is not only the presentation of the universal management process map with the accompany - ing description of the re-quirements but also the list of the ready to use key performance indicators. Using of KPI that provide objective information about the effects of the process allows manag-ers the overall management of the process or focusing on its specific, most valuable for recipients, directions. The work also provides a simple diagnostic tool to identify possible causes of an ineffective idea system in any organization.